Delivery

Order placement

  1. Payment will be taken in full at the time of order.
  2. This is a pre-paid service. No goods will be shipped prior to receipt of full payment;
  3. All prices might be changed without notice;
  4. Orders are accepted all week. Still, dispatch will only occur on Monday and Thrusday, to ensure maximum freshness.
  5. During shipping, frozen items can partially thaw. Upon arrival, immediately store all items as recommended on the label. Quality is not compromised by this situation;

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Prices and Payments

  1. All prices are displayed in Euros (€);
  2. Prices can be updated, without prior notices. If a price update occurs, any item on your basket will be affected by it. Prices updates include sale events;
  3. There will be several payments methods available. Still, at any point, PENWave reserves the right to alter payment methods and/or refuse payments and accounts;
  4. Any charge related with the chosen payment method will be inputted to the client.
  5. Paypal payments are redirected to Paypal secure page. Any data regarding transactions will be transmitted by this entity. PENWave and Paypal only share payment confirmation, total value, payment code and shipping address. For Paypal privacy terms, please check: https://www.paypal.com/pt/webapps/mpp/ua/privacy-full;
  6. PENWave has a secure SSL payment tool that uses proven cryptographic techniques and complies with various banking regulations.

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Delivery

  1. PENWave will dispatch goods as soon as possible and on the stipulated days. Still, the company will only be held accountable if the service is not provided in two weeks;
  2. Estimated time for package arrival will be sent to you by e-mail;
  3. Charges are paid in full by the customer;
  4. PENWave provides MRW and DHL as carriers. For more info, please contact geral.penwave@gmail.com;

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Order cancelation

  1. If you cancel your order after payment, payment returns will only occur if the order was not proceed yet;
  2. If by any chance you had a change of heart and need to cancel your order, please send us an e-mail to geral.penwave@gmail.com, containing your order number and the total value.

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Refunds & Returns

  1. If you wish to return anything bought from us, you must notify PENWave, via e-mail (geral.penwave@gmail.com), within 8 days of package receipt;
  2. Report as detailed as possible an eventual non-conformity. PENWave will evaluate the matter, and inform you about refund/return.

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